FAQs

How does sizing work?

Sizing will be listed below the product listing. If you are ordering a custom piece, please double check your desired measurements before sending in a request. 

What are your pieces made of?

Honeycomb Knits currently uses two types of wool found in Poland - Polish mountain sheep wool and Polish merino wool. Please see the Polish Wool page for more information. 

Currently, Honeycomb Knits uses undyed wool yarn - there are four colours of Polish Mountain Sheep - white, light gray, dark gray, and black. There is only one colour available in the Polish Merino yarn - white. 

How does ordering work?

All orders are done on my website. If I have any local markets or locations, they will be listed under my Events or Calendar page. If you subscribe to my newsletter, you will be the first to know of any upcoming events! You can enter your email at the bottom of this page. 

How long does it take to fulfil an order?

Most orders are made-to-order. This means that production will begin once an order is made. This method cuts down on material waste produced and storage space needed. Orders can take 3 to 8 weeks to complete. Once, I receive your order, I will send you an email with information about the estimated completion time. If you would like to place a rush order or would like to know which pieces are ready-to-ship, please reach out to us on the Contact page. 

Can I order a custom piece?

Perhaps! It depends on my time and materials available. Please refer to the customs page and read information there and fill out the form if you would like to put in a request for a custom design. 

How does payment work?

We currently accept debit and credit card payments on our website through Stripe, a secure processing platform. When you check out, you will be asked to enter your payment information with Stripe. By request, we can process your order through Paypal or Venmo. Please reach out via the Contact form with the items you would like to order and which payment form you would like to use. 

Where do you ship?

For now, to Poland and the United States. International shipping to the U.S. is currently a flat rate of $15. We are currently shipping from Poland. Once a year, we can ship from the United States. Please reach out on the contact form if you would like the dates of our next shipment within the U.S.. 

Can I return or exchange my piece?

I do not accept returns or refunds for my orders. I can possibly arrange an exchange, if I have enough materials and shipping costs are covered by the customer. Please double and triple check sizing when placing an order or requesting a custom design. 

The colors seems different from piece to piece, is that normal?

Yes! If you order a multicolored piece the variations of gray and combined yarns create varying patterns and color appearance. 

How do I care for the pieces?

Hand wash cool and air dry flat. Air dry as much as possible instead of washing (wool is self-cleaning). Usually a few hours in a sunny spot outside does wonders to wool. Remove pilling with a sweater stone or razor or gently with fingers if the material doesn’t pull too much. Pills are the little fuzzy balls that appear on the surface of wool items, often in high friction areas. 

How to store pieces?

If you are storing wool products for the long term, it is recommended to clean them before hand and then keep them in an airtight container. Lavender sachets and cedar blocks are known to keep woollens smelling fresh and make the vermin stay away. 

Do you sell patterns? Kits?

Not yet, but hopefully in the future! If you would like to see something in particular from Honeycomb Knits, let us know in the contact page!

Some things to remember :) 

I am currently a one person show. I work with respect to my time and creativity. Some made to order and custom orders will take me 3 weeks and others will take up to the full 8 weeks due to current demand. Thank you for interest in my business and I look forward to working with you!

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