FAQs

How does sizing work?

Sizing will be listed below the product listing. If you are ordering a custom piece, please double check your desired measurements before sending in a request.

What are your pieces made of?

Honeycomb Knits currently uses two types of wool found in Poland - Polish Mountain Sheep wool and Polish Merino wool. Please see the Polish Wool page for more information. 

Currently, Honeycomb Knits uses undyed wool yarn - there are four colours of Polish Mountain Sheep yarn - white, light gray, dark gray, and black. There is only one colour available in the Polish Merino yarn - white. 

How does ordering work?

All orders are done on my website. If Honeycomb Knits will be vending at any markets or locations, they will be listed under the Events or Calendar page. If you subscribe to the newsletter, you will be the first to know of any upcoming events! You can enter your email at the bottom of this page. 

How long does it take to fulfil an order?

Most orders are made-to-order. This means that production will begin once an order is made. This method cuts down on material waste produced and storage space needed. Orders can take 3 to 8 weeks to complete. Once, I receive your order, I will send you an email with information about the estimated completion time. If you would like to place a rush order or would like to know which pieces are ready-to-ship, please reach out to us on the Contact page.  

If the items is listed under the Ready to Ship page, the items are already made and will ship within the week. 

Can I order a custom piece?

Perhaps! It depends on my time and materials available. Please reach out to me on the contact page if you would like to put in a request for a custom design. 

Where do you ship?

For now, to Poland and the United States. International shipping to the U.S. is currently a flat rate of $15. We are currently shipping from Poland. Several times a year, we send a bulk shipment to the United States. This is announced in the newsletter and Free Shipping is usually offered to those who place an order for the bulk shipment!

International shipping currently takes 2-4 weeks. 

Can I return or exchange my piece?

Yes, I accept returns on full price items within 30 days. Customers will be responsible for paying the cost of shipping. I can also arrange exchanges on full price items. Please read the return policy for further information and reach out via the contact page with any questions. 

How do I care for the pieces?

Hand wash cool and air dry flat. Air dry as much as possible instead of washing (wool is self-cleaning). Usually a few hours in a sunny spot outside does wonders to wool. Remove pilling with a sweater stone or razor or gently with fingers if the material doesn’t pull too much. Pills are the little fuzzy balls that appear on the surface of wool items, often in high friction areas. 

How to store pieces?

If you are storing wool products for the long term, it is recommended to clean them first and then keep them in an airtight container. Lavender sachets and cedar blocks are known to keep woollens smelling fresh and help deter vermin. 

Do you sell patterns? Kits?

Not yet, but hopefully in the future! If you would like to see something in particular from Honeycomb Knits, let us know in the contact page!

Some things to remember :) 

I am currently a one person show. I work with respect to my time and creativity. Some made to order and custom orders will take me 3 weeks and others will take up to the full 8 weeks due to current demand. Thank you for interest in my business and I look forward to working with you!